Note: Not all Zoom features are available in all regions and at all account levels. See Android system requirements for virtual background.Zoom mobile app: Global minimum version or higher.Intel: 4th generation or higher i3, i5, i7, i9 processor.Zoom desktop client: Global minimum version or higher.*Note: Touch up my appearance is not available on the Zoom app for Android. Zoom mobile app for Android* or iOS: Global minimum version or higher.Zoom desktop client for Windows, macOS: Global minimum version or higher.Prerequisites for Touch up my appearance, HD video, and Virtual Background features The problem was never noted on either the blog to release notes, so I should keep sifting through these pages in my free time seeing when and if they get around to fixing this problem? That's not an answer.
One recent tried to give me "sorry, don't know when it will be back, so keep checking the blog and release notes pages". And I keep getting agents trying to blow me off instead of either getting me an explanation as to why the product I bought was changed without my knowledge or consent, when it will be fixed, and if neither is known, why no one for the past few months of my service requests has offered any compensation for not getting the product I paid for. I bought this Zoom account to run meetings, specifically because of the filters since the lighting in my office doesn't come across well on video. I have since canceled all meetings since February because of this issue, but I can't continue putting them off, so I'm getting blackout curtains and actual filtered lighting for my office - a total waste of time and money. Should the issue persist, please provide a screenshot of what you're getting as well as your device's specifications. Once done, test again and let us know how it went.įor additional reference on setting Video Filters, you may also check this support documentation. Once completed, download Zoom from our download center and reinstall.If prompted Are you sure you want to uninstall Zoom?, click Yes.Select Zoom in the programs list, then click Uninstall.If Control Panel is set to Category view, click Uninstall a Program.Alternatively, if View by is set to Large or Small icons, click Programs and Features.In the Windows search bar, search for Control Panel.Windows Remove Zoom from the Control Panel I've replicated this on my end using the latest version and I have the Video Filters options.Ĭan you please try refreshing the Zoom application by uninstalling and reinstalling to fix this? Doing this will help eliminate any possible glitch or errors within the app. I'm sorry to know that you are having issues with your Zoom application as the 'Video Filters' feature is not appearing.
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